Frequently Asked Questions
Find answers to commonly asked questions about our apartment rental services.
How can do I rent an apartment?
To rent with us, simply browse our apartments section of the website, select your desired apartment, and check for availability via the availability calendar and/or by contacting us via email/phone/chatbox.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How much deposit must I pay?
In most cases, it’s typically 2 months rent. The deposit will correspond to 40 % of the total amount.
The remaining amount (60 %) should reach us 30 days before the date of arrival at the very latest.
WARNING: If payment is not received within the aforementioned deadlines, the rental may be cancelled without prior warning; furthermore, the amounts due are claimable at any time.
Do you allow pets in any of the apartments?
Pets are only accepted if requested beforehand in the rental application and confirmed by our agency.
Cancellation And Penalisations For Cancellation
* If you cancel up to 45 days before the contractual date of your entry into the premises: the cancellation fee will be 30% of the amount of your rental.
* If you cancel between 45 days and the contractual date of your entry into the premises: the cancellation fee will be 100% of the amount of your rental.
** Under certain circumstances, depending on the duration of the rental, proprietors may request the payment of an additional amount in the event of excessive water or electricity consumption.
Can I cancel my rental agreement?
Tenants may withdraw from the rental contract, once at least six months have elapsed, provided that they notify the landlord at least thirty days in advance. The parties may agree in the contract that, in the event of cancellation, the lessee must compensate the lessor with an amount equivalent to one month’s rent in force for each year of the contract that remains to be completed.